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Contact Centre Team Leader

Contact Centre Team Leader - Apply Now

Job Summary

General information

Reference

000574

Publication end date

02/11/2025

Job Title

Contact Centre Team Leader

Contractual hours

37.00

Location

NORTHERN IRELAND, Craigavon, Craigavon

Job location

Craigavon

Candidate criteria

Shortlisting Criteria

Essential Criteria
It is essential that the successful candidate meets the following requirements:
• Developed knowledge of customer service procedures and call handling activities.
• Developed knowledge of associated IT and telephony systems e.g. SAP-ISU, FMWS, WCE, HVCH, NICE.
• Demonstrate the ability to be able to positively influence safety behaviours and establish a safety value.
• Ability to deal with customer queries received via Social Media and other on-line mediums.
• Ability to meet set performance targets, both team and individual.
• Driving licence and access to a car or ability to meet the travel requirements of the role.

Desirable Criteria
It would be advantageous if you have any of the following:
• Working knowledge of the HV and LV distribution systems to help provide the best advice to customers.
• Experience of running call handling reports.
• Previous supervisory / team lead experience.
• Developed knowledge of associated IT and telephony systems.
• Demonstrate understanding of NIE Networks key business processes such as Network Operations and Connections.
• Relevant qualification eg. Social Media or Customer Service Qualification.

Personal Competencies

  • Integrity
  • Customer centric
  • Flexiblity & adaptability
  • Interpersonal skills
  • Commercial Accumen & Results Orientated

Specific Expertise

Customer Service

Employment Details

Contract Hours

37.00

Salary

Company Agreement

Benefits

See role specification

About NIE Networks

NIE Networks is enhancing its customer experience and hiring for Contact Centre Team Leader in Craigavon, Northern Ireland. A fantastic opportunity for someone passionate about helping others.

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