Job Title: Contact Centre Service Advisor (Car Company)
Location: Knockmore (Lisburn), BT28
Salary: Hourly Rate between £12.70 to £14.20 Per Hour + bonus
Permanent and Part Time – 17 hours a week
Hours: Monday and Tuesday 9am-3pm, Friday 9am-2pm
Department: Aftersales
Our client is an industry leading and award-winning employer in the Automotive Sector who is actively looking to recruit a Service Advisor for their Contact Centre in Knockmore.
You’ll be part of a great team who will always support you, and make sure you feel fully informed about the direction of the business and your role in it.
Job Purpose:
The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.
The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing. Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition. The contact centre also play a vital role in ‘customers for life’ through the prospecting and selling of ‘service plans’. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.
Requirements:Driven in order to achieve set targets.
Proficient in using Microsoft Software?
Knowledge in both service and sales experience?
Able to work effectively in a fast paced environment.
Previous experience in a booking centre/call centre?
Flexible and able to work overtime to suit the needs of the business.
This is a Part Time position working 17 hours per week.
This is a Hybrid role working on site and also from home (the first 3 months during probation will be worked from the office full time, you will then move on to hybrid working from month 4).
In addition to receiving a competitive salary, for the right candidate this position will offer:
Industry leading package
Bonus scheme33 days annual leave, pro-rata (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
To apply for this role please send your CV to Grant at Pybus Recruitment Jobs@pybusrecruitment.co.uk or call 0191 8237799.
RequirementsThe in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships. Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.
Proficient in using Microsoft Software?
Knowledge in both service and sales experience?
Able to work effectively in a fast paced environment.
Previous experience in a booking centre/call centre?
Flexible and able to work overtime to suit the needs of the business.
Benefits33 days annual leave, pro-rata (including bank holidays) in addition to an annual leave purchase & sale scheme
Pension Scheme & Life Assurance
Ford Privilege vehicle purchase scheme
Discount on Service, Bodyshop and Parts
1 day each year to volunteer for a charity of your choice
Cycle to work purchase scheme
Access to Perks at Work discount website
