Are you an ambitious and dedicated professional looking to elevate your career? Brett Martin, a global leader committed to innovation and growth, is seeking a highly motivated individual to join our team as a Commercial Services Executive. In this role, you will play a pivotal part in achieving company objectives by providing exceptional customer service on a global scale.
HOURS:
8am – 4:45pm or 8:30 – 5:15pm, Monday to Thursday,
8am – 3:30pm or 8:30-4pm, Friday
About The Role
Responsibilities
- Act as a main point of contact for customers both locally and international based;
- Build strong, credible relationships with Customers, ensuring total satisfaction within Brett Martin product offering;
- Having an in-depth knowledge and understanding of each customer account, and any specific requirements;
- Collaborate closely with customers with regards to orders and enquiries;
- Work closely with the planning and logistics teams to ensure all customers orders are promptly placed, planned and shipped according to requested dates and providing or assisting in providing resolutions should problems occur from order placement to shipment;
- Working closely with Logistics and loading team to maximise daily loading capacity and actively chasing Customers to clear their stock;
- Advising Customers on a daily/weekly basis on the progress of their orders and actively working with production to ensure all Customer orders are produced;
- Ensure all quality issues raised by the Customer are followed through, and where appropriate raise and follow through credit notes for payment;
- Ensuring relevant Sales person is kept informed of any issues relating to their particular customers;
- Ensuring price lists are maintained in a timely manner;
- Order entry, involving accuracy and attention to detail.
Required Criteria
- GCSE level education, including Maths and English
- Have excellent administrative and numeracy skills
- Have at least 1 to 3 years customer service experience within a busy office environment
- IT literacy skills and have experience of Windows based packages
Desired Criteria
- Fluency in verbal/written German/French/Spanish; knowledge of another language is advantageous
- Degree level education
Skills Needed
About The Company
At Brett Martin, youll join a workplace where our teams have created a positive working and learning environment. We have career pathways for everyone, whether youre looking for a specific office role or would like to work hands-on with products. No matter which area of the business you join, youll find plenty of opportunities to learn new skills and develop a rewarding career.
Company Culture
Brett Martin, established in 1958, is a leading independent manufacturing company based in Northern Ireland, employing around 1,000 people across its UK sites. With a head office in Mallusk, Co. Antrim, it specializes in plastic sheets, roof light systems, and plumbing and drainage products. Known for its commitment to investment in technology, sustainability, innovation, and employee development, Brett Martin is a top Northern Ireland employer. The company boasts a turnover of £195 million, 50% of export sales to over 70 countries, and 25% of its operations are sustainably powered.
Company Benefits
Brett Martin offers a comprehensive range of rewards and benefits to its employees. The company is committed to safeguarding the health, safety, and wellbeing of its staff by providing life assurance, safety wear, HR support, and free car parking. In terms of pay and benefits, employees enjoy competitive salaries, profit-related pay, uniform allowance, and an employer contributory pension scheme. Brett Martin also invests in the development of its employees through access to training courses, progression opportunities, and travel experiences. The company fosters a positive working environment with charity and fun day events, team building initiatives, service-linked holidays, and suggestion scheme rewards.
Retirement plan and/or pension, Free parking, Cycle to work, Open office, Life insurance, Long service recognition, Wellbeing Scheme, Work With Charities, Social Opportunities, Annual Rise, Profit Share, Employee of the Month, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Staff celebration events
Salary
Not disclosed
Benefits:
Retirement plan and/or pension Free parking Cycle to work Open office Life insurance Long service recognition
