Staffline are hiring on behalf of the WHSCT :

PERSONNEL SPECIFICATION

JOB TITLE AND BAND: Clerical Officer (Band 2)

DEPARTMENT : All Departments F&C

DIRECTORATE: Children & Families

Qualifications and/or Experience :

5 GCSE’s (Grades A-C) including English Language or equivalent or higher educational standard

OR

2 years’ administrative/clerical experience

Skills / Abilities :

Good organisational / time management skills

Ability to work well in a team

Reliability and flexibility

Good interpersonal skills

Special Aptitudes :

Knowledge of computer packages (E.g. MS Office, Email etc)

Knowledge of office procedures

Experience : 1 years’ experience in the use of ICT. This should include word processing, spreadsheets and emails.

MAIN DUTIES & RESPONSIBILITIES

• Undertake reception duties, which will include dealing with telephone enquiries efficiently and with courtesy

• Operation of computerised information system

• Distribution of incoming mail/post to relevant staff

• Prioritise and organise work effectively

• Provide clerical support to Social Work Teams as and when required

• Compliance with all relevant legislation and Trust policies relating to data protection and confidentiality of information

• Ordering stationery as and when required

General Requirements

The post holder will be required to:

• Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

• Co-operate fully with the implementation of the Trust’s Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

• Adhere at all times to all Trust policies/codes of conduct, including for example:
  • Smoke Free policy
  • IT Security Policy and Code of Conduct
  • standards of attendance, appearance and behaviour

• Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

• Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

• All employees of the Western Health & Social Care Trust are legally responsible for all records held, created or used as part of their business within the Western Health & Social Care Trust including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data

Protection Act 2018. Employees are required to be conversant with the Western Health & Social Care Trust policy and procedures on records management and to seek advice if in doubt.

• Take responsibility for his/her own ongoing learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

• Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

• The HSC Code of conduct sets out the standards of conduct expected of all staff in the Western Health & Social Care Trust and presents standards of conduct and behaviours required during and after employment with the Trust. Professional staff are expected to follow the code of conduct for their own professions as well as this code.

• Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal and Public Involvement (PPI).

• Employees must at all times abide by Trust policies and procedures and the terms of their contract of employment. They must conduct themselves with impartiality, integrity, objectivity and honesty and maintain high standards of personal and professional accountability.

• Employees are expected to demonstrate commitment to the Trust by ensuring regular attendance at work and efficient completion of duties.

• Employees must ensure that they comply with any risk management responsibilities specific to their post, and as set out in the Trust’s Risk Management Strategy.

• The Trust is committed to the development and implementation of systems under Integrated Governance to ensure continuous improvement in the quality of services provided. Employees will be expected to co-operate and work with such systems.

• All information concerning patients and staff must be held in the strictest confidence and may not be divulged to any unauthorized person.

• Employees must ensure that equality and human rights issues are addressed within the post holder’s area of responsibility in accordance with the Trust’s Equality Scheme.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust’s area, as needs of the service demand.

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, Lyneve Newland will be in contact to confirm if you have been shortlisted.

Any Questions email : or call :

Skills:
Clerical Officer