Exciting Opportunity: Payroll Service Centre Team Lead ?
We’re looking for a dynamic and experienced leader to join our Payroll Service Centre (PSC) team at the Business Services Organisation (BSO)! The PSC delivers essential payroll, pension, and travel services to Health and Social Care (HSC) organisations, making a real difference behind the scenes.
What You’ll Do:

Lead and inspire a talented team in a fast-paced environment
Ensure payroll services are delivered accurately, on time, and in line with all legislative and audit requirements
Provide expert advice on complex payroll queries and terms & conditions
Drive continuous improvement and support key initiatives to enhance payroll processes across HSC
Deliver exceptional customer service by monitoring and managing team performance
Support staff development through training and mentoring
Represent the PSC at meetings and hearings, sharing your specialised knowledgeKey Responsibilities:

Manage customer queries and complaints in line with SLAs
Prepare statutory returns and reports
Contribute to staff recruitment and development
Implement audit recommendations and identify service risks
Ensure optimal staffing levels and effective delegation
If you’re passionate about operational excellence, team leadership, and making a real impact in the public sector, we want to hear from you!

Please send cv

Salary – Band 5 – £28,407 – £34,581 per annum

#Payroll #TeamLeadership #HSC #BSO #Careers #ContinuousImprovement #PublicSectorJobs

Brook Street NMR is acting as an Employment Business in relation to this vacancy