Job Overview
This role involves providing administrative support to a range of clients, ensuring effective coordination of information between tenants, clients, site staff, and the project manager. The postholder will also be responsible for managing queries and resolving issues as they arise.
This is a maternity cover position, lasting for a minimum of 9 months, with the possibility of extension for a further few months.
Reports to: Contract Manager
Working Hours:
- Monday Friday
- 9am 5pm
Additional Benefits:
- Pension
- Life Assurance (T&C apply)
- Health Cash Plan Membership
- Onboarding Bonus
Roles & Responsibilities:
- Act as the primary point of contact for all APEX tenants.
- Manage and maintain the APEX works database, ensuring accuracy and up-to-date records.
- Coordinate and oversee the scheduling of smoke alarm replacements for tenants.
- Provide regular updates of works schedules to the Project Manager and client.
- Maintain and update the master sheet containing client areas and tenant information.
- Allocate works to site staff in line with the schedule, ensuring they have all necessary information.
- Ensure all project paperwork is completed, returned, and filed appropriately.
- Oversee the collection and submission of certificates and essential documentation for NIHE LCP schemes.
- Provide clients with the required documentation to facilitate payment for completed works.
- Undertake any other duties as required by management.
Personnel Specification:
Essential Criteria:
- Previous experience in an office based customer service role
- Experience using MS Word and MS Excel
Desirable Criteria:
- 12 months experience in an office based customer service role
Personal Characteristics:
- Excellent communication and organisation skills
- Excellent attention to detail
- Ability to work under pressure
- Ability to use own initiative
- Ability to work as part of a team
- Flexibility to work in other locations as required
H&A Group is an Equal Opportunities Employer
