Job Description Northern Ireland Housing Executive – Admin Scheduler – Newtownabbey Are you an experienced Administrator and considering a move into the Public Sector? Express your interest by applying now! About the role: Hourly Rate: £13.26 per hour Location: Newtownabbey Hours of Work: 37 hrs per week, Monday to Thursday 8:30am – 4:30pm, Friday 8:30am – 4:00pm (required to cover out of hours repair service between 5pm – 8pm Monday – Friday and 8am – 2pm Saturday on a rota basis) Holidays: 35 days pro rata Duration: Temporary, ongoing Please note closing date for this vacancy is 19th May 2025 – however you can register your interest for other upcoming vacancies by applying today Duties include: To accurately diagnose and record maintenance repairs for tenants and triage customer calls. To schedule or reschedule all appointments to suit customers and or business needs. To correlate repairs data and track repairs progress against agreed deadlines, following up on any beyond deadline jobs. To communicate and liaise with a range of internal and external stakeholders. To build and maintain a knowledge and understanding of the schedule of rates. To carry out and complete all work to a high quality and in a timely manner to meet contract KPIs. To take an active and positive role within the team, working together to meet business objectives. To use a wide range of IT systems to record, manage, create, analyse and retrieve repairs information. Criteria: Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one years relevant general administrative experience R Have five GCSEs (Level 2), or equivalent qualification, plus at least two years relevant general administrative experienceO OR Can demonstrate three years general administrative and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training Demonstrate the relevant number of years experience in each of the below areas: – Providing an administrative service – Engaging with customers and staff to coordinate service delivery – Using a range of computer packages, including Word, Excel, Outlook etc. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position. If this sounds like the next step in your career, wed love to hear from you! Even if you dont meet every listed requirement, we encourage you to apply we may have other suitable roles for you. Apply online, email [email protected] or call Wendy on to find out more.