Do you thrive in a fast-paced environment and enjoy ensuring exceptional guest experiences? Are you passionate about hospitality and maintaining the high standards of a world-renowned brand? If so, then we want to hear from you!
We have a rare opportunity for an Accommodation Supervisor to join our vibrant team at voco Belfast.
In this role, you will play a pivotal role in ensuring the smooth operation of our housekeeping department and upholding t he True Hospitality service philosophy.
Responsibilities:
- Support the Accommodation Manager in overseeing daily housekeeping operations, ensuring rooms meet our high standards of cleanliness and guest satisfaction.
- Prepare and distribute room assignment lists, housekeeping schedules, and linen requirements.
- Liaise with the Front Desk regarding room status, guest requests, and special needs.
- Conduct room inspections and address any discrepancies or maintenance issues promptly.
- Manage housekeeping team members, including assigning tasks, monitoring performance, and providing feedback.
- Maintain accurate records and reports related to room status, housekeeping supplies, and guest requests.
- Uphold company policies regarding staff conduct, hygiene, and uniform standards.
- Contribute to a positive and collaborative work environment.
Qualifications:
- Minimum of 1 year of experience in a supervisory housekeeping role within a hotel environment.
- Excellent communication, interpersonal, and organizational skills.
- Strong attention to detail and a commitment to quality standards.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in a hotel management system (e.g., OPERA) is a plus.
- Positive and enthusiastic attitude with a genuine passion for hospitality.
We offer Industry leading benefits:
- The opportunity to work within a renowned hotel collection.
- Discounts worldwide across the IHG portfolio- Employee rates and Friends and Family Rates
- Life Assurance- giving you peace of mind
- 24/7 access to our Employee Assistance Programme
- Enhanced Pension Contribution
- Learning and Development opportunities. Grow with us and start your journey in the hospitality industry.
- Access to employee discounts for you, your family and friends.
- Enhanced Maternity & Paternity Leave
If you are a highly motivated and detail-oriented individual with a passion for exceeding guest expectations, we encourage you to apply!
