Client: Carebrook Ireland
Location: Belfast, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 878e3e33d66e
Job Views: 6
Posted: 13.02.2025
Expiry Date: 30.03.2025
Job Description:
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
DRIVE MY SUCCESSION
The right Pret people:
- Own Team Member recruitment and successful onboarding to ensure it meets business needs.
- Build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each role.
- Drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers.
- Embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
- Ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines and at the right time.
- Minimise Turnover by following the Turnover Principles.
- Regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.
- Ensure the team’s wellbeing by promoting and nurturing a healthy work-life balance.
- Set meaningful actions from Pret’s Big Conversation and follow up.
DRIVE MY BUSINESS
Amazing service:
- Ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- Embed the Speed of Service Principles in the shop for fast, friendly and efficient service.
- Ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer.
- Plan, execute and support centrally driven JOP events.
- Encourage customer loyalty by empowering the team to use Joy of Pret initiatives.
- Strive to achieve a perfect Mystery Shopper score every week by coaching the team to see the shop through customers’ eyes.
Delicious food and drink:
- Ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- Always follow the 11-Step Production Process to guarantee customer safety.
- Ensure the management team understands and follows the Production Principles putting customers’ needs first.
- Ensure the shop food range matches customer demand.
- Continuously develop the team’s knowledge about the quality of our food and coffee.
- Ensure Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- Ensure no Made to Sell (MTS) rejects are on display in our Langars.
Well-loved shop:
- Ensure Food Safety and Health & Safety Standards are consistently followed.
- Maintain cleanliness and safety of the shop and equipment.
- Take corrective action immediately on issues affecting customers, the team or sales.
- Follow the Managing By Walking Around (MBWA) principles to monitor Pret Standards.
- Ensure corrective training and coaching takes place to address any issues identified.
Shop profitability:
- Drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).
- Accurately forecast for peak trading periods and ensure labour efficiency through Bizimply.
- Continuously analyse and review shop results, proactively reacting to challenges.
- Analyze stock take results and follow the 7 Steps of Unaccounted.
- Have full Profit & Loss accountability and monitor operating costs in line with the operational budget.
- Follow Pret’s Financial Standards to minimize risk and ensure team safety.
Growing sales:
- Effectively benchmark against other high-performing shops to identify opportunities.
- Review relevant reports to maximize opportunities to increase sales.
- Follow merchandising guidelines and ensure effective marketing to drive sales.
- Maximize and promote Marketplace opportunities.
DRIVE AND EMBED CHANGE:
- Be the Ambassador of Change; communicate effectively with the team.
- Promote Pret positively and escalate concerns as required.
- Follow up on new standards or initiatives to ensure successful implementation.
- Encourage two-way communication by listening and giving constructive feedback.
- Build a network with other GMs to share best practices.
- Keep the team informed of business changes through regular meetings.
- Ensure Key Roles attend meetings and actions are followed through.
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