Job Title: Patrol Officer / Traffic Attendant
Location: Various opportunities within Belfast / Ballymena / Coleraine / Portrush.
Reports To: Parking & Enforcement Manager
Positions available: Full-time / Part-time / Permanent / Casual
Working Hours: Shift patterns varying over Seven days a week from 08:00 to 18:30, with occasional shifts until 21:00 during the summer season
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Job Purpose:
To patrol and monitor both private and council car parks, ensuring compliance with parking terms and conditions. The Patrol Officer / Traffic Attendant will provide a professional, visible presence to promote fair parking, deliver excellent customer service, and enforce regulations in accordance with company and client requirements.
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Key Responsibilities:
- Patrol assigned car parks to ensure vehicles are parked in accordance with site regulations and signage.
- Check that all customers have paid and displayed valid tickets/digitally or permits as required.
- Identify and record parking contraventions, issuing Penalty Charge Notices (PCNs) or Parking Charge (PC) where appropriate.
- Provide accurate and detailed evidence to support any enforcement action taken with photographs and notes on a handheld device.
- Assist customers in using parking payment machines and provide guidance on parking regulations or the reasons PCNs or PCs have been issued.
- Support the operation of vehicle clamping and immobilisation where required, following company procedures and safety protocols.
- Patrol on foot for extended periods, often covering long distances and working outdoors in all weather conditions.
- Conduct patrols using a company vehicle where applicable, carrying out routine vehicle checks and ensuring safe driving practices.
- Ensure full company uniform is worn at all times and represent the company in a professional manner.
- Adhere strictly to designated start and finish times and follow all company attendance and timekeeping requirements.
- Comply with all company Health & Safety policies and report any hazards, incidents, or unsafe conditions immediately.
- Report faults, damages, or irregularities in car park operations to management promptly.
- Perform ad-hoc duties as required from time to time within competence and reason to meet operational and work demands.
- Uphold the companys standards of professionalism, integrity, and customer service at all times.
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Skills and Experience Required:
- Previous experience in parking enforcement, security, or a customer service role (preferred but not essential).
- Strong communication and interpersonal skills.
- Ability to remain calm, confident, and professional in challenging situations.
- Good attention to detail and accuracy in recording information.
- Physically fit and able to work outdoors in varying weather conditions.
- Full UK driving licence (essential if vehicle patrols are required).
- Reliable, punctual, and able to work flexible shifts, including weekends, evenings, and extended summer hours.
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What We Offer:
- Competitive hourly rate of £13.45.
- Full training, uniform, and equipment provided.
- Supportive management and team environment.
- Opportunities for ongoing development and progression within the company.
Car Park Services is an equal opportunities employer. We welcome applications from all backgrounds and communities
