Customer Service Advisor
Location: Portadown
Job Type:Full time, permanent. In-person.
Benefits:Company events, Company pension, Employee discount, Employee mentoring programme, Free, on-site parking, Referral programme, Store discount, Bonus scheme
Requirements:
Essential Criteria:
- at least 1 year’s experience in this role or similar
- outstanding customer service
- well organised
- passionate, enthusiastic and motivated
- basic level of computer literacy
Desirable criteria:
- 2+ years experience within this role or similar
- previous knowledge and experience of the motor trade industry
Description:
Duties includes:
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company’s customer service policies
- Running the office, including managing the diary/booking in work
- Dealing with all customer enquiries, raising quotations and liaising with customers for additional work
- Liaising with the workshop staff & suppliers.
- Processing payments and managing the petty cash
- Stay up-to-date on new products, services, and policies
- Willingness to travel and cover other centres if and when required
- Other duties as requested
We are an Equal Opportunities Employer. We aim to provide equality of opportunity to all persons regardless of their religious belief; political opinion; sex; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
We monitor the community background and sex of our job applicants and employees in order to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. After submitting your application, please contact to complete a monitoring form.
You are not obliged to answer these questions and you will not suffer any penalty if you choose not to do so.
