Investigating Officer, £20.72 per hour, Hybrid, Belfast City Centre, Immediate start
Your new company
This is an exciting opportunity to join a respected organisation that investigates complaints, systemic issues, and councillor conduct, making a positive difference to people and public services in Northern Ireland.
Your new role
As an Investigating Officer, you will work within a specialist teams – Maladministration,You will:Investigate complaints and systemic issues impartially and in line with legislationAnalyse large volumes of sensitive information and prepare detailed reportsCommunicate effectively with service users, public bodies, and stakeholdersManage a complex caseload, meeting deadlines and performance targetsMake evidence-based recommendations to improve public servicesThis is a challenging and rewarding role where your work will directly influence service standards and outcomes for the public.
What you’ll need to succeed
Educated to degree level (or equivalent) AND a minimum of 2 years’ relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions OR A minimum of 4 years’ relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.ANDStrong analytical skills and the ability to use sound and balanced judgement to support well-reasoned and appropriate decisions Identifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirementsExcellent written communication skills with the ability to present and analyse evidence, and effectively communicate findings through letters and reports.Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescales Strong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathyExperience of carrying out challenging interviews to gather information
What you’ll get in return
Hybrid working opportunities Immediate startBelfast City Centre office37 days holiday from day 1£20.72 per hour
What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4743936
