Helpdesk Administrator, Belfast City, £24,500

Your new company
Hays are working with an organisation in the construction industry for a full-time permanent helpdesk administrator.
Your new role
As a Helpdesk Administrator, you will play a key role in supporting the day-to-day operations of a busy facilities management helpdesk. Working with a bespoke internal software system, you will be responsible for logging service requests, updating job progress, and ensuring accurate and timely communication between clients, engineers, and the supply chain. Your duties will include:Managing incoming emails and phone callsLogging and closing service jobs using the internal FM systemRaising purchase orders and coordinating with suppliersMaintaining live updates and detailed notes on job progressLiaising with engineers and clients to ensure smooth service deliveryFull training will be provided to ensure you are confident using the systems and processes in place.

What you’ll need to succeed
Previous experience in a helpdesk or administrative roleStrong working knowledge of Microsoft Office applicationsExcellent communication skills and a professional telephone mannerAbility to work effectively within a teamExperience using CAFM or similar facilities management systems (desirable but not essential)What you’ll get in return
City centre-based office£24,500 per annum reviewed after 3 months and salary review after 6 monthsWorking hours of 8am – 4.45pm Monday-Thursday & Friday 8am – 12.45pm30 days annual leave per yearCompany PensionWorkplace events (team building etc)Healthshield Cash back SchemeWhat you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4737712