To provide administrative support to the Access to Healthcare Manager and assist in the processing and recovery of funds from private patients, overseas visitors, and non-UK residents accessing treatment within the Trust. The role involves liaising with internal departments, external bodies, and supporting systems that ensure correct charging, paperwork completion, and documentation accuracy.

Key ResponsibilitiesPrivate Patients & Non-UK Residents

• Identify paying patients daily through admission lists, Encompass, A&E reports, and ward activity.

• Ensure PP1 and Undertaking to Pay forms are completed accurately for chargeable patients.

• Verify entitlement to free treatment and obtain proof of identity and address.

• Price chargeable episodes in line with current Trust tariffs, including radiology and laboratory activity.

• Liaise with consultants, departments, and patients to ensure correct documentation.

• Assist in maintaining systems for private patient insurance forms.

• Support the recovery of outstanding debts and deposits.

• Respond to queries raised by Shared Services, Finance, and external bodies.

Administrative Duties

• Capture and process chargeable episodes using approved hospital systems.

• Report suspected fraud cases to Counter Fraud & Probity Services.

• Support the collation of information relating to complaints.

• Assist in increasing staff awareness and training on access to healthcare processes.

Essential Skills & Competencies

• Ability to prioritise workload effectively.

• Strong organisational and interpersonal skills.

• Confidentiality and professionalism.

• Effective verbal and written communication.

• Ability to work independently and use initiative.

• Knowledge of Microsoft Office/IT systems.

General Expectations

• Promote equality and uphold patient confidentiality.

• Follow Trust policies, including health and safety, infection control, and whistleblowing standards.

• Maintain accurate records in line with GDPR and Data Protection regulations.

• Represent the Trust professionally, treating patients and colleagues with courtesy and respect.

• Support continuous service improvement and personal development.

Qualifications & Experience

Essential:

• 5 GCSEs (AC) including English, OR

• 3 years admin/clerical experience

• Experience using computer systems and software packages