Ecommerce Customer Service Administrator, Belfast, £25k

We are working with a leading supplier into the agricultural industry, who are currently expanding and seeking an ecommerce customer service administrator to join their team.

Reporting to the Customer Service Operations Manager, you will be –

Handling customer service enquiries from various channels, including websites, social media, marketplaces, email, telephone and live chat

Maintaining a high standard of customer service

Resolving customer complaints and issues in a timely and professional manner

Providing information on products advice

Resolving issues and provide feedback to improve our services

Provide administrative support to the ecommerce team, including account administration, while also assisting with wider administrative tasks across the company

Handling reporting and processes through Microsoft Office

You will need –

Previous experience in a similar role

Thrives in a fast-paced, continuously improving environment

Stays calm and effective under pressure

Is confident in multitasking and resolving issues independently

Brings forward ideas and enjoys collaborating with others, providing excellent customer service

Confidence, communication and organisational skills

Proficient in IT and Microsoft Packages

In return, you will receive a competitive salary and holiday package, cash plan health care scheme and much more.

Skills:
ecommerce IT communication administration