Sr. Global Command Centre Analyst
The Global Command Centre (GCC) is the central nervous system of CME Group, where real-time market dynamics meet cutting-edge technology. We are the first line of defense and the last word in resolution, ensuring the seamless operation of our global trading ecosystem. If you thrive in a high-octane environment, possess an insatiable curiosity for market intricacies, and are driven by a desire to master complex technical landscapes, then join our elite team of problem-solvers. We’re looking for a sharp, adaptable professional ready to make an immediate impact, bridging the gap between sophisticated financial products and the technology that powers them.
What You’ll Get
- A supportive environment fostering career progression, continuous learning, and an inclusive culture.
- Broad exposure to CME’s diverse products, asset classes, and cross-functional teams.
- A competitive salary and comprehensive benefits package. Learn more about our career opportunities here.
What You’ll Do
- Pioneer front-line data and trading support for CME Group’s external customers, encompassing product, technical, connectivity, and functionality challenges.
- Drive end-to-end incident resolution, meticulously tracking root causes and implementing preventative measures to fortify system resilience.
- Inform critical stakeholders with precise, timely reports on established process failures, contributing to continuous operational improvements.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues, ensuring minimal disruption to trading operations.
- Optimize and refine monitoring tools and alert mechanisms to proactively identify potential issues before they impact customers.
What You’ll Bring
- 3-5 years of proven customer facing experience in data or trade support, ideally managing front office production applications via diverse communication channels.
- Deep understanding of data lifecycles, complemented by knowledge of downstream technical and business processes.
- Proficiency with leading industry charting and news platforms, such as Bloomberg and Eikon – Preferrable
- Some practical knowledge of FIX protocol; familiarity with native exchange protocols is a plus.
- Proficiency in scripting language and data analytics tools.
- Expert-level command of MS Excel for data manipulation and analysis.
CME Group: Where Futures are Made
CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees’ unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.
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