About us:
Formed more than 40 years ago, MCL Fire has grown to become one of Ireland’s leading fire protection companies. The team at MCL Fire has grown by almost 50% within the last 24 months, and we have an opportunity for you to help us to continue that success by joining us as a Scheduling Coordinator in our Belfast Headquarters.
Duties/ Responsibilities
- Prioritise and manage the service / maintenance workload for our existing customer base
- Plan and schedule service jobs / visits for our team of Technicians
- Liaise with customers and pre-book access for some service jobs / visits
- Where necessary, assist team of Technicians with back office support and backup (e.g., issue RAMS, insurances etc)
- Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
- Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLAs / KPIs
- Provide support to customers via telephone and email
- Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
- Maintain a high level of attention to detail and focus on quality when capturing and inputting information
- Additional duties in line with management / business requirements
Essential Criteria
- Previous use and operation of planning and scheduling software
- 2 years transferrable experience, ideally from a planning, service desk background
- Minimum 5 GCSEs (A-C), including English and Maths
- Excellent verbal and written communication skills
- Customer focused and passionate about delivery of service
- Ability to work on own and achieve key tasks within deadlines
- Computer literate, with a full working knowledge of all Microsoft Packages
- Excellent time management, organisational and forward planning skills
- Methodical, with meticulous attention to detail
- Team player with a positive can-do attitude
Desirable Criteria
- Educated to A level standard (or equivalent)
- Previous experience within the fire safety sector
- Flexibility
- Influencing and negotiation skills
- Commercial accumen
What we offer
- Uniform
- Free parking
- HSF Health plan
- Pension scheme
- Cycle to work scheme
- Team building days/ trips away
- 20 days paid holidays plus stats and additional days for length of service
- Additional holiday for ‘ Birthday Allowance’
To apply – click apply now below and upload a copy of your CV
Skills:
Scheduling Coordinating Client Service
