Service Administrator – Garvagh – Permanent
An excellent opportunity has arisen for a Service Administrator to join a busy service team in Garvagh. In this role, you will provide professional front-line support to customers while delivering a wide range of administrative and service-related tasks. Its a varied position that combines customer contact with back-office organisation, making it ideal for someone who is highly organised, confident on the phone, and comfortable working in a fast-paced environment.
About this role:
- £Competitive salary (DOE)
- Monday to Friday
- 29 days holidays per year (including Statutory).
- Automatic enrolment in Life Cover.
- Automatic enrolment in Workplace Pension Scheme.
What you’ll be doing in this role:
- Act as the first point of contact for customers, ensuring all calls are handled professionally, promptly and efficiently.
- Provide administrative support to the Service Director and wider team as required.
- Process daily timesheets and post times to relevant jobs.
- Consult with customers, keeping them updated on repair progress and service work.
- Manage work in progress, close jobs and prepare invoices.
- Review warranty paperwork to ensure compliance with suppliers terms and conditions.
- Prepare and issue machine certificates and customer reminders on a weekly or monthly basis.
- Maintain and update schedules, databases and registers using Microsoft Dynamics (D365) and Excel.
What you’ll need for this role:
- Have experience ideally similar background and be able to show good oral and written communication skills in a similar role.
- Be polite, professional and well presented with a pleasant and confident telephone manner.
- Have excellent IT skills with a working knowledge of the Microsoft Office suite to include Word, Excel and Outlook.
- Can demonstrate strong administration skills with an emphasis on accuracy and attention to detail.
- Can multi-task and perform well in challenging situations with a positive can-do attitude.
Riada are an equal opportunities employer.
Skills:
Admin Administration Clerical
