Technical Account Manager
Dungannon
£30-35K
Overseeing the Technical Customer Account base, with responsibility for safety and quality matters,
relevant systems policies. Leading audits, complaints and generally being the customer point of
contact in relevant queries
Technical Account Manager – The Role:
- Assist customers technical requests and take care of any technical issues
- Build strong customer relationships, especially with key customer stakeholders and sponsors
- Always strive to provide exceptional customer experience
- Manage customer expectation and lead them to customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfil customers requirements
- Keep track of key account metrics and customer COPs
- Complete gap analysis on customer specifications and COPs to ensure adherence
- Liaise with internal departments on expected cultural and ethical matters
- Communicate the progress to both internal and external stakeholders
- Take initiatives in identifying growth opportunities
- Collaborate with commercial team to achieve sustainable growth
- Manage key interactions with customers and outside agencies / suppliers particularly with
respect to the effective receipt, logging, investigation, reporting and trending of incoming
customer complaints, defect reports and quality alerts or enquiries.
- Ensure strict adherence to food safety and hygiene standards are implemented, maintained
and adhered to.
- Responsible for producing and amending internal factory specifications for each new product
or updating changes to existing product specification
- Management of customer specifications web systems including sensory assessments for new
products, preparation of attribute sheets and organisation of photography of visual standards
- Champion industry best practices and promote the introduction of new technologies, where
applicable.
- Ensure food safety legislation and guidelines as well as company policies are adhered to.
- To adhere to and promote best practice in accordance with company health, safety and
technical/quality regulations.
- To ensure GMP (good manufacturing practices) and housekeeping (clean as you go) are
strictly adhered to.
- Ensure all work carried out complies with relevant health and safety and food safety
standards.
Technical Account Manager The Criteria:
- Previous experience in an Account Management or Technical role is advantageous
For more information regarding the Technical Account Manager role, please contact Karen Nicholson at NI Resourcing on , or send your CV through the APPLY NOW link
Skills:
Account Management FMCG Technical
