Role & Responsibilities:

• Providing customer support via telephone, e-mail and other methods in French and English.

• Resolving customer queries on a first call resolution basis.

• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.

• Following your assigned daily schedules and tasks.

• Taking part in motivational activities.

• Using and implementing feedback given during monitoring and coaching sessions.

• Ensuring data security and upholding GDPR regulations.

• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH

The Person:

• Who is passionate about delivering outstanding customer service.

• Who has excellent verbal and written communication skills.

• With high levels of accuracy and an attention to detail in the work that you do.

• Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

Essential Criteria:

• Minimum 6 months’ experience in the customer service industry.

• Excellent verbal and written communication skills in both French and English with professional telephone etiquette.