JOB TITLE Senior Despatch Administrator
REPORTING TO Despatch Manager
RESPONSIBLE FOR This role has no employees reporting to it.
MAIN PURPOSE OF JOB
This role will impact on the success of the company through the accurate allocation of products to hauliers and the monitoring of product shortfall to ensure continued customer satisfaction.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Effective liaison with production re the scheduling of priority despatches.
- Effective liaison with on site hauliers re the allocation of products and weighbridges.
- Effective liaison with loaders re the allocation of work orders.
- Effective liaison with haulage companies re the distribution of customer orders as required.
- Orders are received and accurately documented.
- Orders are checked against customers last requirements to ensure continued service.
- Load manifests are printed and distributed as required.
- High levels of customer service are maintained whilst dealing with hauliers, and customers.
- Cover is provided as required including early morning shift from 0500 – 1300.
- Weekend despatch cover as required.
- Ability to foresee product shortfalls and assist with production scheduling.
- Provide cover to The Production Planning role.
- Schedule haulier collection times to assist with level loading.
- Trouble shoot all aspects of the D365 Error Queue and identify repetitive errors that could be eradicated.
- Trouble shoot weight issues and remedy with best solution.
- Assist with Training new starts.
- Competent with Main Gate role to improve problem solving skills.
- Provide shift cover to main gate when required.
- Competent with internal audits
- Competent in resolving all bulk or bag order queries.
- Comprehensive analysis and generation of daily / weekly reports within Logistics.
- Key decision maker in the Despatch Office in the absence of the Despatch Manager.
- All housekeeping activities are adhered to.
- All company policy is complied with and supported.
- All Health & safety procedures are adhered to.
- All relevant PPE is worn in accordance with the health and safety procedures.
- All Environmental & Quality procedures are adhered to.
- Personal training and development needs are identified with supervisor.
- All relevant training is attended.
- Induction, company training and appraisal is supportedas required.
- Any other duties are carried out as appropriate.
MAIN PURPOSE OF JOB
This role will impact on the success of the company through the accurate allocation of products to hauliers and the monitoring of product shortfall to ensure continued customer satisfaction.
Excellent communication and interpersonal skills
Able to plan and work to deadlines.
Self motivated
Capable of working on own initiative
Capable of working in a team environment
Customer focussed.
Able and keen to problem solve.
High levels of perseverance
Strong attention to detail
Education & knowledge
Confident in the use of MS Office
(Word, Excel, Outlook)
5 GCSE passes grades (A-C) to include Maths and English or equivalent.
Preference will be given to those with knowledge of DSL / D365 systems
Experience
Candidates should have a minimum of two years experience in a despatch / production planning environment.
Experience of dealing with a wide variety of products
Circumstances
A flexible approach to work is required,
Cover may be required i.e. Monday to Friday 0500 1300
Perks of Thompsons
The Opportunity to work for a company within the Top 10 of the Top 100 Companies in Northern Ireland
Remuneration
- Competitive Salary
- Above Statutory Holiday Entitlement
- Life Assurance x4
- Cycle To Work Scheme
- Free Secure Onsite Parking
- Enhanced ERs Pension @ 6%
- Christmas Vouchers
- Long Service Awards
- Competitive Shift Premiums
- Company Uniform
- Training and Career Development Opportunities
- Job Security 150 yrs in business
- Company Sick Pay
- Enhanced Maternity & Paternity Leave
- Paid Retirement Plan
Health & Wellbeing
Enhanced Health Care Plan
Annual Flu Vaccination
Paid Compassionate Leave
Paid Medical Appointments
