The Senior Duty Officer is part of the ALPHA team, which provides daily Duty Management cover at Titanic Belfast. This is critical team responsible for overseeing the day-to-day operations of the building, ensuring all activity runs smoothly with a strong focus on health and safety, operational efficiency, staff and building presentation, and effective communication between staff and with visitors. They are key to the visitors experience while they are at Titanic Belfast ensuring their visit is memorable.

With a strong focus on leadership, crisis management, and strategic planning, the Senior Duty Officer will ensure smooth daily operations while continuously enhancing the visitor experience. They play a vital role in maintaining efficiency, resolving operational challenges, and ensuring all departments work seamlessly together. Through proactive management and a commitment to excellence, they help to drive the success of Titanic Belfasts guest-facing operations, ensuring a world-class experience for every visitor.

While carrying out the Duty Management role, they will liaise with all departments to ensure teams are fully informed and up to date on planned events and activities across the building, the external plaza area, and SS Nomadic. They will be responsible for responding to emergencies, activating evacuation protocols, and managing the business effectively during their duty shift.

As part of the Operations Department the Senior Duty Officer will take ownership of specific areas of responsibility alongside their duty management role contributing to the wider operational and strategic goals of the organisation.

Skills:
Leadership & Team Development Problem Solving Decision Making Adaptability Communication