Customer Support Administrator Band 1
THE ROLE
An exciting opportunity is available with James Neill Flour Mill, part of ABF for a Customer Support Administrator to join our team. The ideal candidate will provide a comprehensive support to the customer base, promoting sales, fulfilling customer service needs and developing a professional and business-like relationship with the customer from initial contact to the delivery of the goods.
KEY ACCOUNTABILITIES
- Maintaining and improving Weighbridge operations at site, co-ordinating site traffic movements.
- Ensuringthatallgoodsareweighedontoandoffsiteasperthesiteskeycontrols
- CompletingweeklyWeighbridgeKPIsinAdminScorecard.
- Tobethefirstpointofcontactforvisitorstosite,ensuringallvisitorsaresignedinandsitecontact informed of their arrival.
- First point of contact for customer enquiries via phone and email. To ensure that all customer contact is managed professionally and efficiently .
- Handlingcustomeronlineorderstoensureaccurateandtimelyprocessingofallorders,emailing order confirmations to customers advising of order quantity and delivery arrangements, coordination with other departments as necessary to fulfil bulk and bag orders as per customers’requirements.
- Processingandfilingofdeliverydockets
- WheatIntakeQualityTestinginaccordancewithSiteQualityProcedures
- Creatingwheatintakehaulagepurchaseordersaspertonnagesreceived
- Telesales operations Calling customers as per agreed Schedule, updating schedules and associated administration requirements to include updating weekly KPIs on Admin Scorecard.
- FlexibilityCoverasandwhenrequired
- GeneralAdministrationDutiesasandwhenrequired.
- To ensure that all Customer Support Administration duties comply with environmental, healthandsafety,legalandcompanystandards
SKILLS & EXPERIENCE
- 5 G.C.S.Es or equivalent ( Min Grade C, to include Maths & English)
- ExperienceofMicrosoftOfficetoincludeWord,Outlook&Excel
- StrongadministrationSkills
- Aprofessionalandcourteoustelephonemanner.
- ExcellentInterpersonalskills
- CustomerServiceExperience(desirable)
- Knowledge of working in the Food Manufacturing Industry (desirable)
LOCATION:
Belfast
CLOSINGDATE:
15thSeptember
RECRUITINGMANAGER:
Karen Brennan
Company Benefits
Pension: The ABF Pension scheme is a Defined Contribution arrangement (when you contribute, the Company contributes to!) It offers a comprehensive package of retirement and life assurance benefits for members
Other Benefits: Lunch Subsidies, Employee Discount Schemes, Cycle to Work Scheme
Rewards: Yearly Salary Review, Long Service Awards, Rise & Shine Awards, Christmas Gift Cards, Refer a Friend Bonuses
Engagement: Employee Forums, Calendar Event and Belonging Days, Charity Events, Periodic Keeping in Touch Sessions, Diversity & Inclusion Events.
Further Opportunities: An important part of Allied Mills is opportunity for growth and in doing this, we hope to bring development opportunities to all our staff, from FLT and LGV licencing, apprenticeships, or potentially transferring into the flour milling section of the operation and the opportunity to work towards the relevant industry qualifications. By building a career with Allied Mills, could also lead to opportunities in the wider Associated British Foods business encompassing household brands like Primark, Pataks, Twinings, Kingsmill, Silver Spoon and many more.
