The Hybrid working remit for this role is 2x per month

Who We Are:

MetaCompliance is a global Tech4Good leader in personalised cyber security training and Human Risk Management innovation that drives real behaviour change. We have a world class creative team in house, driving innovation with content creation to bring our users the very best learning experiences, live action drama and gamified training they love.

2025 is a defining year for us, and we’re looking for senior talent with the desire to play a meaningful role in what comes next. With the backing of Keensight Capital, we’re entering a new era of global growth—scaling fast and building with intent. James Mackay, our CEO is bringing a clear, progressive vision to the business, rooted in deep industry insight that inspires innovation and excellence. Our strengthened leadership team brings deep expertise in technology, commercial growth, and high-impact scalability.

Coupled with our game-changing, innovation first product roadmap, we’re building a world-class technology function grounded in modern engineering practices, continuous delivery and leveraging AI innovation.

How we work matters just as much as what we’re building. We’re creating an environment where high-performing people can do their best work—backed by flexibility, trust, and a culture that values clarity, collaboration, and mutual respect. You’ll have the autonomy to lead, the support to grow, and the space to bring your ideas of “what good looks like” to life. If you want to do the most impactful work of your career, inspire results that really matter, alongside a team that values communication, collaboration, and progress, we’d love to hear from you!

Why We Are Hiring:

As Principal Product Manager, you’ll be joining us as we scale our product organisation to meet ambitious growth targets, working at the forefront of Human Risk Management innovation, you’ll play a key role in shaping our journey of becoming the European leader in Human Risk Management, the fastest growing sector within Cybersecurity.

Leading our newly formed HRM product differentiator squad, our Principal Product Manager will lead the product vision for this greenfield, new product suite for the business & launch it to market. Incredibly well positioned MetaCompliance has the security training content library & existing customer base that other HRM competitors can only dream of.

With the emerging shift in market demand for measurable behaviour changes, accelerated by regulators demanding organisations take greater accountability in preventing behaviour-based breaches. This is an open playing field to harness diverse data sources and AI technologies (Gen-AI, machine learning, LLMs to predict risk, etc.) to develop and shape deep and rich behaviour profiles that identify human vulnerabilities. Delivering insights that enable real-time, tailored actions that reduce org-specific risky behaviours and achieve measurable and meaningful reductions in breaches and security incidents to the customer.

This role represents a unique opportunity to influence the future of how we build products across our entire organisation. You’ll be championed to identify and implement new ways of working, new processes and closer cross department collaboration that accelerates your team’s capability to solve key customer HRM problems at scale.

You’ll be a role model within the product organisation, leading from the front and inspiring others along the way by showcasing how effective discovery, design and build frameworks yield exceptional results that create lasting customer impact.

The timing couldn’t be better. With significant investment in our product capabilities, a clear vision for market leadership, and the backing to execute on ambitious plans, you’ll have the resources and mandate to drive meaningful change, creativity and experimentation.

This isn’t just about improving what exists—it’s about being a key voice in reimagining how a product organisation operates at scale, being a catalyst of agility and adding fuel to the innovation that got us here by delivering first & best to market greenfield products that transforms this evolving sector.

If you’re ready to be a force multiplier in a high-growth environment, working on Tech4Good products that genuinely make the digital world safer for millions of users, this is the role for you!

What We Are Looking For:

Responsibilities:

• Champion the product vision and strategy, defining and executing on your team roadmap to deliver measurable customer value.

• Drive clear, consistent communication with senior leadership and stakeholders to gather insights, build consensus, and ensure alignment on product direction

• Partner with Product Marketing to define and execute go-to-market strategies, ensuring successful product launches and feature adoption

• Design and implement scalable product development processes, frameworks, and best practices that improve product delivery across teams

• Define, monitor, and analyse key product metrics (KPIs, OKRs) to measure success, inform prioritisation, and demonstrate business impact

• Collaborate with Engineering and Design teams to assess technical feasibility, manage trade-offs, and balance feature development with technical debt

• Conduct continuous customer discovery through interviews and data analysis to understand user needs and validate solutions

• Triage incoming feature requests, assess strategic alignment and business value, and make data-informed prioritisation decisions

• Enable Sales, Marketing, and Support teams by providing product expertise and resources

• Act as escalation point for complex customer issues, partnering with Support and customer facing teams
• Develop and maintain deep product expertise in Security Awareness Training and Human Risk Management industries, developing over time into a subject matter expert internally and externally

• Drive organisational change through influence, rallying teams around shared goals and scaling best practises

Requirements

• Proven product management capability with understanding of technology and/or SaaS platform ecosystems

• Experience shaping portfolio-level strategy

• Track record of influencing product development across multiple teams and roadmaps

• A passion for tackling ambiguous, systemic problems that span organizational boundaries

• Experience of mentoring, coaching and elevating product managers

• Experience defining and tracking key product metrics (KPIs) and making data-driven decisions to achieve business outcomes (OKRs)

• Strong ownership mindset with accountability for outcomes

• Detail-oriented with focus on results

• Excellent communication skills with ability to maintain stakeholder relationships

• Experience conducting customer discovery interviews to identify pain points

• Understanding of lean development principles, creating rapid feedback loops focused on customer value and continual improvement of product development practises and processes.

• Systems thinking capability to see connections between products, teams, processes, and business models

• Experience with collaborative tools such as Azure DevOps, Jira, Miro

• Clear passion for developing customer-centric products and solving complex problems

Nice to have’s

• Experience of A/B testing, AI driven rapid prototyping

• Experience utilising Opportunity Solution Trees

• Utilised data analysis platforms e.g. Pendo, UserPilot, DoveTail, PowerBI, Tableau
• Experience contributing to or collaborating on go-to-market strategies
• Experience of Security Awareness Training and/or Cybersecurity domains, specifically building HRM, risk or data analytic tools.

Your Career with MetaCompliance

At the heart of our mission is a passion for delivering innovative cybersecurity solutions that empower organisations and create exceptional experiences for our customers. Guided by our five core values, we’ve built a culture that’s collaborative, forward-thinking, and driven by purpose. In 2024, we were proud to be recognised as a Certified™ Great Place to Work®, a reflection of the positive, inclusive, and supportive environment we’ve cultivated.

We offer an attractive compensation and full benefits package.

Our UK/NI employees receive an initial 25-day annual leave allowance (which rises to 26 after 6-months & to 27 after 2 years), plus 10 bank holidays (In line with NI Bank holiday entitlement). We match up to 8% pension contribution, provide private medical insurance and enhanced maternity & paternity leave. Our technology roles offer remote and flexible hybrid working options (Dependant on location; travel & accommodation is covered by MetaCompliance) and we celebrate our success with two full company socials per year, gathering our full global team to celebrate together in style!

What truly sets us apart is our people. We believe that diverse perspectives, unique skills, and bold ideas are essential to our success. When you join our team, you’ll be part of a community that values your contributions and invests in your growth. From continuous learning opportunities to meaningful career development, we’re here to help you thrive—professionally and personally.

Statement on Fair Employment and Equal Opportunities:

MetaCompliance Ltd wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.