VANRATH are delighted to be assisting our client, a well-known Public Sector Organisation with the recruitment of an Business Support Co-Ordinator to join their team based in Belfast.
What’s in it for you?
- £18.41 per hour
- Hybrid working policy
- Excellent working environment
Responsibilities:
- Proactively and innovatively engage with vulnerable and marginalised individuals.
- Maintain up-to-date knowledge of statutory, voluntary, and private sector services available to victims and survivors and their families, ensuring seamless and responsive pathways.
- Resolve client queries both face to face and by telephone, acting as an escalation point for the Health & Wellbeing administrative staff.
- Identify barriers to accessing care and work with clients and agencies to reduce or remove them.
- Act as an escalation point for stakeholder enquiries, liaising with other agencies professionally and communicating sensitive information with empathy and reassurance in line with data protection legislation.
- Handle sensitive client information respectfully and in line with the Data Protection Act and relevant codes of ethics.
- Ensure timely written communication with clients and follow up where required.
- Maintain stakeholder confidence through professionalism, accountability, and integrity.
Essential Criteria:
- 5 GCSEs grade A-C (or equivalent), including English and Maths.
- Minimum 2 years’ experience managing complex client interactions (face-to-face and telephone), including complaints.
- Minimum 2 years’ experience processing high volumes of information in line with office policies and procedures.
- Minimum 2 years’ experience effectively working in a team environment.
- Minimum 2 years’ experience using MS Office (Word, Excel, Access) in a business context.
- Minimum 1 year’s experience line managing staff.
For further information on this job, or any other Business Support job in Belfast or Northern Ireland, apply via the link or contact Conor Birch for a confidential chat today.
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Skills:
health and wellbeing administrative client data protection communication
Benefits:
Additional Benefits
