Customer Service Administrator
?? Dargan Crescent, Belfast
?? £28,000 + Excellent Benefits
?? Monday-Friday | 9:00am-5:00pm
?? Driver’s Licence required due to location
VANRATH is proud to be partnering with one of Northern Ireland’s leading digital print companies, renowned for its innovation, award-winning service, and commitment to staff development.
This is an exciting opportunity to join a growing business where your input truly matters. If you’re passionate about delivering exceptional customer experiences and want to be part of a dynamic, forward-thinking team, we’d love to hear from you.
?? What You’ll Be Doing:
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Deliver top-tier service across web chat, phone, and email using our in-house systems and deep product knowledge.
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Become an expert in our diverse product range to confidently support and advise customers.
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Resolve customer issues efficiently and empathetically-whether that’s answering queries, handling complaints, or arranging reprints.
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Collaborate across departments to ensure swift solutions and identify opportunities to improve the customer journey.
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Liaise with couriers to troubleshoot delivery issues and keep customers informed.
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Maintain a proactive, quality-first approach to every customer interaction.
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Support general administrative tasks and contribute to team success.
? What We’re Looking For:
Essential:
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Full UK Driver’s Licence (location is not accessible by public transport).
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Minimum GCSE Grade C in Maths and English (or equivalent).
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Strong verbal and written communication skills, with a natural ability to show empathy and professionalism.
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Detail-oriented with excellent organisational skills and the ability to manage multiple priorities.
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Quick to learn new systems and adaptable to changing processes.
Desirable:
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1+ year in a customer service or sales role, ideally handling complaints or escalations.
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Experience in the print or digital production industry is a plus.
?? Why Join This Company?
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Award-Winning Employer: A reputation for excellence, both in service and employee satisfaction.
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Career Progression: A company that actively invests in staff development and internal promotion.
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Supportive Environment: A close-knit team where your ideas are valued, and your work makes a difference.
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Stable Hours: No weekends, late nights or shifts-enjoy a great work/life balance.
Ready to take the next step in your career?
Apply now via the link below or contact Phil Doherty at in the strictest confidence to learn more about this opportunity or other roles across Belfast and Northern Ireland
INDPD
”5*’s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.”
”I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn’t have asked for a quicker and more professional service.”
”My experience with Vanrath has been so positive. They were very professional but friendly at the same time. The whole process has been excellent and I’ve secured a job that I really wanted. I wouldn’t hesitate to go through Vanrath again in future as there was no waiting about and they continually kept me updated throughout. Thanks so much again.”
Benefits:
Additional Benefits
