The Role
This is an ideal opportunity for someone with around 12 years of relevant experience. The role is varied and dynamic, providing exposure to a wide array of technologies, projects, and client environments. The successful candidate will receive structured training and support to develop their skills and progress within the business.
Key Responsibilities:
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Remote Support: Deliver phone and email-based technical support to existing clients, troubleshooting and resolving a variety of IT issues.
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Hardware Preparation: Assemble and configure end-user devices and network hardware in preparation for deployment.
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On-site Visits: Spend approximately 1015 hours per week at client premises, providing in-person support and assisting with installations. Travel throughout Northern Ireland is required.
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Project Work: Participate in client onboarding, hardware refreshes, Microsoft 365 migrations, and infrastructure upgrades.
What’s in it for you?
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Comprehensive training across cloud platforms, modern desktop management, and collaboration tools.
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Hands-on experience with real-world IT projects and exposure to current industry practices.
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A supportive and relaxed working environment that encourages learning and development.
Desired Experience & Skills:
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12 years of experience in a similar IT support role, ideally within a managed services or helpdesk environment.
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Strong communication skills and a customer-focused approach.
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Familiarity with Microsoft 365, including SharePoint, OneDrive, and Teams.
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Understanding of Microsoft Entra ID (formerly Azure AD) and traditional Active Directory environments.
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Basic scripting ability (e.g., PowerShell, batch files).
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Experience using support ticketing platforms.
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Basic networking knowledge (e.g., DHCP, VLANs, subnets, port forwarding).
Requirements:
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A full driving licence and access to a personal vehicle are essential due to the travel involved.
For more information, please contact Alice Armstrong at Hayward Hawk.
Skills:
Entra M365 Scripting Ticketing system
