Administrator (German Speaking)– (Job Ref: 25N/TECG)
Randox Laboratories continues to develop disruptive innovations in Diagnostics and Healthcare globally. We are proud to have been named the Number 1 company in Northern Ireland for the second consecutive year in the Belfast Telegraph Top 100 Companies List for 2024. Our staff are at the heart of everything we do and achieve. We have an exciting new career opportunity for a German speaking Administrator within our Technical Support team.
What does the Technical Support team do?
Our technical support team sits within our customer services department and supports a large network of both internal and external customers. With expertise on Randox’s range of quality control material, reagents and clinical chemistry analysers, along with bespoke interlaboratory data management software, the team is the front line of aid for our end users globally. The team works with regional Randox technical teams so occasional travel is required.
Location: Randox Science Park, 30 Randalstown Road, Antrim, BT41 4FL.
Contract Offered: Full-time, Permanent
Working Hours / Shifts: 40 hours per week, Monday to Thursday from 8am to 5.40pm and 8am to 12pm on a Friday.
What does this role involve?
This role is responsible for assisting with general customer enquiries from our global customer base, with a specific focus on German speaking customers. The main duties of the role include:
- Dealing with customer complaints or enquiries via phone and email and ensuring a rapid response.
- The use of relevant software to record and monitor the status of customer and internal queries.
- Contacting customers to carry out post market feedback and trending of this data.
- Ensuring that all product queries are brought to the attention of the relevant support teams.
- Filing correspondence from customers and completed queries.
- Communicating and liaising effectively verbally and in writing with customers, suppliers, visitors and internal staff.
- The use of complaint handling software.
- Carrying out any other administrative tasks within the department.
Who can apply?
Essential criteria:
- Fluent in German, written and oral.
- Strong IT skills, particularly in the use of Microsoft packages.
- Excellent organisational skills and attention to detail.
- Currently have the right to work in the UK.
Desirable:
- Previous administration experience.
- Previous customer service experience.
How do I apply?
Click Apply on the site you are seeing this advert on they will submit your CV to Randox for review. This advert may be open for as long as 30 days although we may close the advert early if we receive sufficient applicants to fill the roles.
About Randox:
An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories was at the centre of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.
Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.
Central to the Randox ethos is our drive and determination to improve healthcare worldwide and every one of our talented staff play a role in this. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software, and broader business skills – including sales, marketing, logistics, finance and many more. Join the Randox team and play your part in improving the health of millions.
Randox Laboratories Limited is an Equal Opportunities Employer.
