Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our talented team at the four-star Stormont Hotel Belfast.

Under the inspiring leadership of our General Manager, Eamonn Elliott, you will support the Hotel Management Team in the effective and efficient running of the Hotel, supporting our teams to deliver an exceptional standard of service to our guests. You will have the opportunity to develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop and grow in your career, and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work a variety of shifts, 45 hours per week (excluding breaks), five shifts out of seven including weekends.

The salary for this full-time position is up to £40,000 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Further details about our employee benefits can be found here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

About The Role

• To be responsible for assisting the General Manager with the day-to-day management and development of the hotel and its staff, to enhance and maintain its position as a premier venue within its target markets.

• To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed (performance reviews, development plans, discipline, grievance, etc.).

• To provide input into the preparation of annual budgets, agreeing and implementing the appropriate mechanisms to effectively manage costs and all factors affecting the profitable performance of the hotel; ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.

• To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.

• High level of attention to detail, setting the example for staff to deliver a standard of service and presentation that meets guests needs and expectations and is aligned with company standards.

• To partner with the Group Sales and Marketing teams to promote and market the business; network with existing clients and develop strong relationships to enhance revenue opportunity.

• To identify where resource effort should be placed in order to deliver long-term goals and priorities.

• To ensure quality standards and procedures are fully implemented and regularly reviewed throughout the hotel, and that formal and informal feedback is used to ensure continual improvement.

• To assist in Managing heads of department to coordinate and monitor the progress of business strategies.

• To maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to Company requirements.

• To maintain and strengthen the Groups commitment to having a well presented, well trained, and efficient workforce that reflects and affirms the diversity of the community.

• Liaising with and utilising the support of suppliers and other external contacts as appropriate.

• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain market position.

• Ensuring an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health & Safety, and other statutory requirements.

• Any other duties as required by the General Manager.

About You

You will have previous senior management experience, ideally gained in a Hotel across a range of departments.

Required Criteria

• Right to work in the United Kingdom
• Excellent interpersonal, communication, and presentation skills
• A results driven approach and ability to meet and exceed targets
• A strong understanding of financial processes
• An excellent level of IT literacy, preferably with hospitality software
• Exceptional attention to detail and ability to prioritise, plan, and organise
• Educated to UK Level 6 (undergraduate) or the equivalent in a Business Management or Hospitality discipline, or ability to demonstrate significant experiential learning

Desired Criteria

• Experience in a high-quality hotel environment
• Experience overseeing multiple departments

Skills Needed

Operations Management, Exceptional Customer Service Skills, Coaching and Mentoring, Budgeting and Forecasting, Leadership

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

£37,000.00 per year

Skills:
Operations Management Exceptional Customer Serv Coaching and Mentoring Budgeting and Forecasting Leadership

Benefits:
Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary