Role Overview:

Based at our Mallusk office, the successful candidate will play a key role in planning and scheduling job orders, coordinating annual boiler services, and responding to heating breakdowns for our clients. Youll be responsible for assigning work to our team of Maintenance Engineers using our internal booking system, ensuring jobs are completed efficiently and on time.

Reports to:Contract Manager

Working Hours:

Monday Friday

9am 5pm

Additional Benefits:

Pension

Life Assurance (Terms Apply)

Health Cash Plan Membership

Onsite Parking

Employee Assistance Programme

Roles & Responsibilities:

-Handle enquiries from private customers, internal managers, and staff in a professional and helpful manner

Process and issue job orders promptly, following internal procedures and meeting contractual timeframes

Provide support to onsite Engineers, ensuring they have all necessary details to complete work on time and to standard

Keep the internal IT system (Accuserv) updated with accurate and current job information

Gather and prepare reports or data for Supervisors and Managers as needed

Answer incoming calls promptly and courteously

Maintain a positive and efficient approach in all interactions with clients, customers, and colleagues

Carry out any additional duties as required by management

Essential Criteria

Previous experience in an office-based customer service role, including making outbound calls

Proficient in Microsoft Office, with a strong working knowledge of Excel

Desirable Criteria

12 months experience in an office based customer service role

Personal Characteristics:

Excellent communication and interpersonal skills

Strong organisational abilities with attention to detail

Proactive and able to use own initiative

A team player with a positive, can-do attitude

Flexible and willing to work in other locations if required

The H&A Group are an equal opportunities employer