Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities.

Ready for a rewarding career change? Join AXA NI Claims Team and make a difference every day.

Based in the Ewart Building right in the centre of Belfast (opposite the Ulster Hall), you’ll receive all the support you need to develop a rewarding career with AXA, using new digitized software to handle claims issues.

Competitive salary, hybrid working and full training provided.

No previous claims handling experience is required!

If you come from a customer facing role and possess strong customer service skills, this is a great role for someone who wants a career change within a different sector.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You will work majority of your working week away from home, either at one of our office locations, visiting clients or attending industry events.

You will be offered a starting salary of £24,655 and career progression with salary increase within 6 months with us! You will also receive the opportunity to earn a performance related bonus. Plus exam related salary increases, generous pension contribution, staff discount on motor & home insurance, generous holidays, wellbeing initiatives for you and your family and more.

How you’ll make a difference:

· Accurate and timely completion of case notes/logs/diaries for each customer

. Deployment of cases to appropriate and approved suppliers.

· Ensure that customer expectations are met and exceeded on every call to successfully complete every case.

· Process cases in accordance with department procedures and agreed authority levels.

· Full ownership and accountability of the claims you are involved in managing.

· Support call handling activity in other areas during times of high demand.

· No previous experience necessary, the important thing is that you put the customer at the heart of everything you do. We’ll provide all the training & support you need.

Working Hours & Training

These are full-time roles, working a 37.5-hour week Monday to Friday 9am to 5pm, no weekend work required!

We provide 4+ weeks full time training with all required IT kit enabling you to mix home and office-based work.

Refer A Friend payment applies!

We are an equal opportunities employer and welcome applications from all suitably qualified persons from across all backgrounds. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom.

We know an engaged workforce is a successful workforce. That’s why we offer excellent benefits such as performance bonus, health contribution, employee discounts to attract and retain the best people, making AXA a great place to work. Visit our careers page to find out more.

• • 5 GCSEs including English & Maths or education equivalent. (Essential)
  • Confident, clear, professional and courteous telephone manner able to put people at their ease.
  • A naturally empathic and compassionate nature. We value life experience as highly as technical skills.
  • An enquiring mind, able to gather the facts with relevant questions whilst using initiative.
  • PC literate as good basic PC skills are essential, although you’ll be trained on our insurance-specific software packages as part of your training programme.
  • Ability to effectively manage your own workload and prioritise effectively, whilst maintaining an excellent level of accuracy and attention to detail.
  • Customer service, sales and customer management experience.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA – a leading global brand and one of the most innovative companies in our industry – onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.