Customer Support Officer
- Magherafelt (Office-based)
- Monday – Friday
- Long Term Contract
The Opportunity
A leading organisation based in Magherafelt is seeking a Customer Support Officer to join their team on a 12-month maternity cover basis. This role is ideal for someone who thrives in a fast-paced office environment and enjoys providing exceptional customer service.
Working closely with supervisors, contractors, and internal departments, the successful candidate will help coordinate response maintenance repair requests while ensuring high standards of communication and service delivery are maintained.
Key Responsibilities
- Serve as the first point of contact for all customer queries
- Manage repair requests, triaging and directing them to relevant departments or contractors
- Monitor and update job progress, ensuring timely completion and data accuracy
- Maintain records and support the wider team in meeting KPIs and service standards
- Escalate issues where appropriate to ensure a smooth customer experience
- Collaborate with internal teams and stakeholders to support ongoing service delivery
Candidate Criteria
– Previous experience in a busy office environment
– Strong customer service background
– Confident using Microsoft Office and capable of accurate data input
– GCSE Maths and English (Grade C or above or equivalent)
For more information, please contact Ethan Boylan today.
Some feedback from recent VANRATH candidates-
”I would highly recommend Vanrath. Very friendly and helpful staff. They very informative and kept me up to date throughout the interview process and answered any questions I had.”
”I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn’t recommend enough.”
”The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.”
Skills:
Customer Service Administrator Technical Support Corporate Administrator
