Our client, a leading manufacturing and production organisation in NI, is seeking an experienced and hands-on IT professional to oversee and enhance their hardware and infrastructure operations. This is a fantastic opportunity to join a progressive company during a key period of growth, offering long-term stability and the chance to contribute meaningfully to ongoing digital transformation projects.

About the Role:

In this position, you’ll take ownership of the day-to-day support and lifecycle management of all IT hardware assets across multiple operational sites. From production-critical devices like scanners and terminals, to network infrastructure, virtual environments and cloud-based services, you’ll be the go-to expert ensuring all systems run efficiently and securely. You’ll collaborate closely with the wider IT function to deliver strategic upgrades, manage vendor relationships, and deliver front-line support and improvements across the business.

What You’ll Be Doing:

• Act as the first line of support for IT hardware and software issues, providing professional support in person, over the phone and by email.

• Take full responsibility for tracking and managing all IT assets, ensuring accurate records and timely maintenance.

• Deliver support for production-based IT hardware including PDAs, printers, terminals and specialist equipment.

• Perform hands-on installation, upgrades, diagnostics and configuration across all user and infrastructure devices.

• Identify root causes through trend analysis and propose effective solutions to mitigate recurring issues.

• Lead maintenance activities including workstation inspections, preventative checks and system tuning.

• Support users in their adoption of new technology by delivering clear, tailored training sessions.

• Manage cloud and hybrid infrastructure including Microsoft 365, Azure, Intune, Active Directory, Hyper-V and SharePoint.

• Assist with disaster recovery planning, backup management and endpoint compliance.

• Work closely with the Head of IT on project delivery, infrastructure improvements and network security.

What We’re Looking For:

• Minimum of 2 years’ experience in a similar role, ideally in a manufacturing or industrial setting.

• A strong understanding of end-user hardware, servers, and infrastructure technologies.

• Solid experience managing virtualised environments and hybrid cloud platforms (e.g., Hyper-V, Azure HCI).

• Hands-on exposure to Microsoft 365 ecosystem, Azure services, SharePoint and endpoint management tools.

• Skilled in Active Directory administration and Windows-based systems (server and desktop).

• Strong analytical skills and ability to troubleshoot complex technical issues with minimal supervision.

• Confidence working with networking fundamentals (DNS, DHCP, firewalls, routers) and backup tools.

• Effective communicator, capable of explaining technical concepts to users at all levels.

• Highly organised with strong documentation habits and a proactive approach to support delivery.

What You’ll Gain:

• A key role within a well-established organisation that values technology and innovation.

• The opportunity to drive process improvements and take a leadership role in IT hardware management.

• Exposure to enterprise-level IT infrastructure and large-scale transformation projects.

• Supportive team culture and a forward-thinking environment committed to professional development.

Skills:
IT Manager Infrastructure Manager Technology Azure ERP