Welcome to Clearhill

At Clearhill, were passionate about enhancing the customer experience across the UK and Ireland. We operate multiple brands in shopping centres and grocery stores from leisure vending machines and online retail to comprehensive gift card services.

Were a fast-growing, forward-thinking company, and we believe in continuous improvement of our products, our services, and most importantly, our people.

Now is the perfect time to join our team and make a real impact in a dynamic and supportive environment.

The Role

Were looking for a motivated, enthusiastic, and highly organised individual to join our Customer Service & Operations Support team on a temporary basis. This is a varied role where youll work both independently and as part of a friendly team, supporting internal operations and delivering first-class service to our customers and partners.

Youll collaborate closely with team members to help achieve business goals, manage customer support processes, and maximise operational efficiency.

Key Responsibilities

Customer & Client Support

• Handle and resolve customer queries (including technical support)
• Process customer refunds
• Manage support tickets via service portals (Dynamics 365, Nayax)

Operational Support

• Communicate with partner sites to ensure machine uptime
• Liaise with operations management to identify and implement improvements

What is Essential to apply:

• At least 2 years’ experience in a similar customer support or operations role
• Excellent organisational and time management skills
• Strong communication and interpersonal abilities
• Confident working independently and taking initiative
• Proficient IT skills and experience using multiple software platforms

Shift Pattern (Rotating Rota)

Customer service is provided 7 days a week. The 2 week work pattern is working 7 days on and 7 days off. Working Friday to Thursday.

Shift 1 = 23.50 hours

Friday8.15am 5.15pm

Saturday 10am 6pm

Sunday10am 6pm

Shift 2 = 33hrs

Monday 8.15am 5pm

Tuesday8.15am 5pm

Wednesday8.15am 5pm

Thursday 8.15am 5pm

Benefits

• Yearly bonus
• Health Cash Plan & Perks
• Monthly lunch
• Fresh Fruit provided
• Casual dress code
• Company events
• Free on-site parking
• Referral programme

Important Details

Location Requirement: Candidates must be able to reliably commute to Banbridge, Northern Ireland.

This is a temporary role that will run to 31st December 2026.