Job Title: Service Manager
Location: Belfast
Salary £30,070 to £32,724 per annum pro rata (£18,051 to £19,629.60 based on 21 hours)
Hours: 21 per week
Contract: Permanent
Additional requirements: Candidates must possess a a full, clean UK driving licence

Are you passionate about creating inclusive, dynamic and responsive services for refugees and people seeking asylum?

Do you thrive in a leadership role where compassion, strategy, and collaboration come together?

Ready to shape and grow services that empower people to rebuild their lives with dignity?

We’re looking for a Service Manager to join our Refugee Support and Restoring Family Links team in Belfast. In this role, you’ll lead the delivery of the TEO Crisis Fund 2025-2026, working closely with the Operations Manager to manage and develop this vital contract. You’ll collaborate with a wide range of voluntary and community organisations across Northern Ireland, ensuring effective project governance and equitable distribution of support.

This role requires strong stakeholder engagement skills, financial management, and the ability to collate and analyse data to inform service delivery. You’ll also line-manage one staff member and work alongside three other Service Managers to enhance service delivery and maximise impact for those in need.

What will a day in the life of a Service Manager involve? You’ll be:

• Leading a small project team and collaborating with wider team to deliver inclusive, high-quality services for refugees and people seeking asylum.
• Managing budgets, resources and performance to ensure services are efficient, safe and impactful.
• Building strong partnerships with key stakeholders across statutory, community and voluntary organisations.
• Ensuring efficient project management and robust financial governance across multi-partner fund.
• Using evidence and feedback to shape services and advocate for change at local and national levels.
• Supporting staff wellbeing and development through effective leadership and reflective practice.
• Promoting inclusion by ensuring people with lived experience help shape and improve services.

What do you need to be a successful Service Manager?

• Proven experience managing services for people with complex needs, including staff recruitment and supervision.
  
• Strong understanding of refugee and asylum issues, including rights, entitlements and safeguarding practices.
• Excellent communication skills and the ability to lead, influence and build relationships across sectors.
• Skilled in managing budgets, interpreting data and using insights to improve services.
• Confident working independently and collaboratively, with a commitment to inclusive leadership.
• A current UK driving licence and willingness to travel and work flexibly when needed.

Interested? The closing date for applications is 23.59 on Thursday 31st July 2025 . Interviews are scheduled to take place on Thursday 7th August.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days (pro rata).
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world’s emergency responders