Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Front Office Manager at the exclusive Grand Central Hotel.

Under the inspiring leadership of our Front Office Manager, Ben Leighton, you will assist the Manager in providing leadership to our team, ensuring the smooth day-to-day management of our busy hotel reception. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.

The salary for this full time position is £27,250 per annum.

We offer a range of benefits including free staff meals, employee discounts ,cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. To find out more about our benefits click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To assist with the effective and professional management of Front Office for the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To assist in the management of Front Office staff, to ensure the efficient operation of Front Office and the delivery of excellent service.

2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

4.To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

5.To assist Front Office Management to ensure the team receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.

6.To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.

7.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests

8.To ensure you and the team check in guests on arrival and check them out at the end of their stay and ensure the correct procedures are followed for receiving payment and that you provide accurate and efficient guest billing.

9.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.

10.To ensure you and the team assist guests with any reasonable request for hotel services

11.To ensure you and the team respond to complaints and find the appropriate solution.

12.To ensure you and the team take responsibility for the security of Front Office and relevant storage areas.

13.To ensure the Front Office fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.

14.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.

15.To seek and continuously develop knowledge relating to competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

16.To ensure the Hotels compliance with all matters relating to best practice and all other relevant legislation.

17.To carry out Duty Manager duties as required

18.Any other duties as required by Senior Management

About You

You will have previous hotel reception experience, some of which has been gained ideally at a supervisory or managerial level.

Required Criteria

• Excellent communication, numeracy and IT skills
• Customer care experience
• Smart well-groomed appearance
• Exceptional attention to detail
• Work well under pressure and be a team player
• Right to work within the United Kingdom
• Educated to GCSE Standard or the equivalent including English and Maths
• Previous supervisory experience

Desired Criteria

• Previous managerial experience
• Knowledge of Opera PMS for hotels

Skills Needed

Exceptional Customer Service Skills, Reception skills, Reservation skills, Local Knowledge Skills, Supervisory Skills

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.

It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.

Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month

Salary

£27,250.00 per year

Skills:
Exceptional Customer Serv Reception skills Reservation skills Local Knowledge Skills Supervisory Skills

Benefits:
Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary