Customer Service Specialist
Teleperformance certified as a great place to work UK in 2024!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.
Start Date: 18 August 2025
- Salary: £25,396.80 per annum (£12.21 per hour)
- Location:Work from Home
- Shifts: Monday to Saturday between 7.00 am and 9.30 pm, Sunday 10.00 – 5.00 pm. Please note you must be able to work any shifts between these times.
- Training: 2.5 weeks
- Contract: Full Time Permanent (40 hours per week)
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
- 3 year employment history check
**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
What you’ll be doing
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
We need you to have
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A digital first mindset that will help us achieve companywide expectations and brand growth.
- A caring, positive attitude with a genuine desire to exceed our customers’ expectations.
We’d love you to have …
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
Our Benefits
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Employee welfare support with free access to our Mental Health Employee Assistance programme
- Pension Scheme
Something Extra
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets – Up to 55% off
- Virgin Trains – 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or teleperformance.co.uk/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
