Part-Time Temporary GP Practice Receptionist
Location: Belfast BT11
Expected Hours: 14 – 21 hours per week (2/3 days)
Schedule: 9am5pm per day with a 1 hour lunch break 1- 2pm
Pay: £12.21 per hour
Contract length: Minimum of 3 months
Start date: Immediate start
Job Summary:
The practice receptionist is the first point of contact for patients and visitors at the surgery. This role involves managing appointments, handling patient queries, maintaining patient confidentiality, and supporting the clinical team with administrative tasks.
Key Responsibilities:
Reception Duties:
- Greet patients and visitors in a professional and friendly manner
- Answer incoming calls, deal with inquiries, and direct calls appropriately
- Book, amend, and cancel patient appointments using the practices computer system
- Check in patients on arrival and inform clinicians of their arrival
- Manage the reception area and ensure it is tidy and welcoming
Administrative Support:
- Process repeat prescription requests according to practice policy
- File and scan documents into patients records using the practice clinical systems
- Update patient records with accurate and relevant information
- Support the team with recalls, referrals, and appointment reminders
Communication & Confidentiality:
- Maintain patient confidentiality at all times
- Communicate effectively with clinical staff, colleagues, and patients
- Handle sensitive situations with empathy and professionalism
- Handle patient complaints in the first instance
- Follow data protection and safeguarding procedures
Person Specification:
Essential:
- Excellent verbal and written communication skills
- Good IT skills and familiarity with Microsoft Office and clinical systems
- Ability to multitask and work in a fast-paced environment
- Friendly, professional, and empathetic manner
- High level of discretion and confidentiality
Desirable:
- Previous experience in a healthcare or reception setting
- Knowledge of NHS systems such as Vision software
- Understanding of medical terminology
How to Apply: Send your CV by clicking Apply below.
Closing Date for CVs Wednesday 23rd July 2025 at 12pm
