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Customer Service Unit Advisor

Customer Service Unit Advisor - Apply Now

Job Summary

Northern Ireland Housing Executive – Customer Service Unit Advisor – Ballymena

Do you come from an admin/customer service background and looking for a role within the Public Sector? Apply now to express interest in this role!

About the role:

  • £13.26 per hour
  • 40 hours variable Monday – Sunday
  • Holidays: 35 days pro rata
  • Duration: Temporary, ongoing
  • Please note closing date for this vacancy is 7th July 2025 – however you can register your interest for other upcoming vacancies by applying today

Duties include:

  • Customer service queries via telephone.
  • Supervision and training, providing advice and guidance for the public.
  • All routine and repetitive processes are governed by detailed written instructions.
  • Processes and procedures requiring a working knowledge of Housing Services section.

Criteria:

  • Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one years relevant customer service or general administrative experience
    Or
  • Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years relevant customer service or general administrative experience
    Or
  • Can demonstrate three years experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
  • Candidates must demonstrate the relevant number of years experience in each of the following:
    (i)Experience of direct delivery of relevant customer service to the public via telephone or face to face
    (ii)Experience in dealing appropriately with customers in a challenging environment
    (iii)Experience in using a range of computer packages including Word, Excel, and Outlook etc.
  • As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Riada Resourcing is an equal opportunities employer.

Skills:
Customer Service

About Riada Resourcing

Riada Resourcing is enhancing its customer experience and hiring for Customer Service Unit Advisor in Ballymena, Northern Ireland. A fantastic opportunity for someone passionate about helping others.

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