Job title

IT Systems and Support Engineer

Contract Level

Full Time Permanent

Departments / Location

Information Technology

Reports to (Job Title)

Head of IT

Job Summary / Job Purpose

The role is within the IT department of the largest independent crisp and snack manufacturer in the U.K., with proven ambitious growth plans and more pending.

Support of Group sites and associated companies outside of the manufacturing industry and is guaranteed to help develop and stretch the individual, whilst enjoying the working experience.

This is an exciting opportunity for an ambitious, hardworking individual looking to gain experience across a range of IT disciplines. Our business is built on a solid IT investment and is constantly striving to bring new technology on board to ensure that we stay at the forefront of our industries. This is an exciting opportunity with good career development opportunities available across multiple industries.

Key Accountabilities (Summary)

Provide the business with reliable and effective support for the existing IT environment and its users.

Facilitate the induction and continued training of users within the business.

Maintain and develop existing IT business systems.

Key Responsibilities

• Provide support for internal and external helpdesk tickets
• Provide IT support to all departments across a number of industries and regional offices, which may require travel.
• Support and maintain all IT equipment
• Working with the IT team to deliver projects in a timely fashion
• Work with business partners to deliver solutions to IT and non-IT related challenges facing the businesses that are supported
• Software and equipment specific IT Trainer for new starters (and employees on request).
• Research and develop new opportunities for technology to be deployed across the various business sectors that are supported
• Scheduled support of remote sites within the group

Key Deliverables / Key Results Areas (KRAs) / Key Measures of Success

System Availability

• Systems should have high availability
• Managing system maintenance to reduce or avoid business impact

Supporting Tayto Employees

• Ensuring support is readily available to end users
• Ensuring relevant training is provided
• Maintaining and assessing IT equipment

Personnel Specification

Qualifications, Experience & IT Skills

Essential

• Degree in IT or equivalent

• Minimum of 1 years relevant experience

• Working knowledge of Microsoft Azure and Office 365

• Working knowledge of Microsoft Server and PC Operating Systems

• Working knowledge of network functionality

• Proficiency with Microsoft Office tools (Excel, Word, Outlook etc)

Desirable

• Knowledge of MS Teams Administration

• Experience in MS Intune or similar Mobile Device Management (MDM)

• Experience of SQL Server

• Experience with MS Business Central

• Familiarity with Server Virtualisation Technologies

Behavioural Attributes / Capabilities / Skills

Essential

• A valid full UK driving licence

• Good interpersonal skills

• Good analytical skills

• Good problem-solving skills

• Willingness to learn