Key Responsibilities:
- Working as part of a Customer Services team accurately processing transport bookings via telephone / email and online systems
- Data input on our inhouse transport management system
- Booking collections / deliveries directly with 3rd party sites
- Record keeping and reporting in the form of live transport updates and KPIs
- Liaising with various departments and outside depots to ensure effective communication to customer base
- Answering phone calls from customers, drivers, depots and assisting with any queries raised
Shift patterns :
2 weeks covering 0700 1600
1 week covering 0900 1800
1 week covering 1000 1900
*On the 0800-1700 shift weekend cover is required from 0800 1200 Sat &
Sun with a day in lieu the following week as rest day.
Skills:
- Logistics and customs experience preferrable but not essential as training will be provided.
- Strong organisational and multitasking abilities.
- Good IT skills. Confident with Microsoft excel/Outlook & using online portals.
- Excellent communication skills both verbally and written.
- High attention to detail and a proactive approach to problem solving.
Benefits include
- Carpark
- Canteen
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
