Job Description: Implementation Consultant
Role Title
Implementation Consultant
Purpose of the role
Motivated by a passion for client success, you’ll deliver more than just solutions, you’ll deliver measurable impact. Whether gathering requirements, configuring smart workflows, supporting client testing, or guiding users through onboarding, your work will directly improve the working lives of others.
With strengths in communication, empathy, and problem-solving, you’ll empower clients to succeed and help businesses thrive with every project you support.
About Us
We are Allsop, a leading provider of cloud-based business technology solutions for over 20 years. Our mission is simple yet powerful: making working lives better. We achieve this by delivering innovative web and mobile solutions that breakthrough technology barriers and support the real needs of our clients worldwide.
Our core values guide everything we do:
• Innovative: We pioneer creative solutions to constantly improve our products, processes, and services.
• Helpful: We go the extra mile for clients, colleagues, and partners.
• Accountable: We take ownership to deliver high-quality results.
• Respectful: We act with empathy, professionalism, and integrity.
• Passionate: We bring energy and dedication to every challenge we take on.
Backed by our guiding principles, delivering excellence for others, leading in technology to the point of disruption, and always staying agile, we empower clients across sectors such as food and beverage, wholesale distribution, specialist retail, veterinary, e-commerce, and construction-related services. Our intelligent, scalable ordering and pricing tools help organisations achieve precision, agility, and insight in fast-moving, high-demand environments.
Our culture is innovative, collaborative, and energetic. Every line of code contributes to smarter workflows, smoother operations, and more effective businesses.
Overview of the Role
As an Implementation Consultant, you will ensure smooth onboarding and successful deployments that align technology with client goals, playing a key role in our mission to make working lives better. Working alongside Project Managers, you will take clear ownership of functional and technical delivery areas, combining business analysis and consultancy to gather requirements, configure solutions, support testing, and manage key phases of implementation.
You’ll collaborate closely with clients and internal teams to translate needs into scalable, value-driven solutions, always guided by a commitment to client success and operational excellence.
Key Responsibilities
• Collaborate with the Project Manager to align timelines, manage client expectations, and support coordinated project delivery
• Lead or support the end-to-end implementation of solutions for new and existing clients
• Gather, document, and analyse client business requirements using structured BA techniques
• Translate client needs into functional specifications and configuration plans
• Work with internal teams (Project Manager, Product, QA, Operations) to ensure alignment between solution design and delivery
• Set up and configure Allsop solutions to meet client specifications
• Support clients through testing phases (e.g. UAT) and assist in issue resolution
• Deliver product training, onboarding workshops, and system walk-throughs
• Build and maintain strong client relationships through clear and proactive communication
• Provide input into product enhancements and internal process improvements based on client feedback and project insights
• Maintain accurate project documentation, status updates, and handover notes
Technologies & Tools
You will have working knowledge of or a strong interest in:
• Platforms: Allsop products, cloud-based applications and SaaS
• Tools: Azure DevOps, Microsoft Excel, SharePoint, Teams
• Analysis: Use case design, requirements traceability, basic data querying (SQL)
• Documentation: Word, PowerPoint, process flow tools (e.g., Lucidchart, Visio)
Behavioural Competencies
• Works effectively under the direction of a Project Manager and communicates progress clearly
• Strong analytical and problem-solving mindset
• Clear communicator with strong interpersonal skills
• Empathetic listener who understands business context and client pain points
• Highly organised and proactive in managing project deliverables
• Detail-oriented and adaptable to different client environments
• Collaborative team player with a commitment to client success
Experience
• 2–5 years of experience in software implementation, business analysis, or consultancy
• Experience collaborating with clients to gather and translate business requirements
• Familiarity with technology projects and SaaS solutions
• Exposure to agile delivery methodologies and cross-functional teams
• Ability to balance multiple priorities and workstreams
• Comfortable working collaboratively in an agile environment
Success Measures
• Successful delivery of implementation projects on time and within scope
• Quality of requirements documentation and solution configuration
• Client satisfaction and feedback scores
• Number and severity of issues during testing and go-live
• Internal stakeholder feedback on collaboration and communication
• Contributions to process or product improvements
Career Development
This role sits within the Implementation team and, depending on your interest and development, can prepare you for progression into the following:
• Project Manager or Client Success Manager roles
• Lateral moves into Product, QA, or Operations teams
• Lateral moves into Sales & Marketing
As the company scales other opportunities may become available
We support your growth with:
• Monthly dedicated time for personal development
• Access to a learning and development hub
• Encouragement and support for external training and certifications
