Visitor Experience Officer

Location: Belfast
Salary: £28,016 per annum
Working Pattern: Full-time, 37 hours per week (Monday to Saturday, 8.00am-6.00pm)
Contract: Interim until 31st October 2025
Work Arrangement: On-site

About the Role:

We are recruiting a Temporary Visitor Experience Officer to join a dynamic public-facing team based in a prominent public institution. This role is ideal for someone who thrives in a customer-focused environment, enjoys engaging with the public, and can provide high-quality support across a wide range of visitor services and events.
Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.

Key Responsibilities Include:

• Greeting and assisting visitors, providing clear and friendly guidance and information.
• Managing reception duties, including signing in guests and issuing security passes.
• Delivering engaging guided tours to diverse audiences.
• Supporting the planning and delivery of events within the building.
• Handling administrative tasks such as call handling, diary management, and record keeping.
• Using Microsoft Office and internal databases to prepare clear and accurate documentation.
• Supporting internal and external communications, including social media where necessary.
• Upholding organisational policies including safeguarding and equal opportunities.

Essential Criteria:

Applicants must meet one of the following:

Option 1:

• Hold GCE ‘A’ level passes (A*-C) in 2 separate subjects, and 5 GCSEs at grade A*-C (including English Language and Maths) Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.

Plus at least 2 years’ experience in a customer-focused role involving:

• Providing verbal information clearly and engagingly to a wide range of people
• Working closely within a team to deliver customer service
• Problem-solving, organising workloads, and maintaining attention to detail
• Producing high-quality written work to deadlines

OR

Option 2:

• At least 4 years’ experience in a customer-focused role demonstrating the above four areas.

For more information, please contact Ethan Boylan today.

Skills:
visitor experience office Tour guide customer service