Group Reservations Manager
An exciting opportunity has arisen for a Group Reservations Manager to join a leading and well-established organisation, who are a provider for two of the most iconic and prestigious hotels based in Belfast.
This is a Full-Time Permanent Position.
Working Hours: 40 hours per week – with the reservations department operating hours of: Monday to Friday: 8am – 7pm and Saturdays & Sundays: 10am – 6pm.
With a salary of £32,000 per annum.
Job Role:
You will be responsible for leading the Central Reservations Team and manage all group bedroom enquiries for both hotels. You will be the go-to expert for reservations, product knowledge, pricing and performance management, nurturing key client relationships and seizing new business opportunities. The role is all about driving revenue, energising your team, and creating standout guest experiences, the backing of your skilled team and the Group Revenue Manager.
Essential Criteria:
- Experience of working within a similar role – ideally in a fast-paced hospitality/tourism setting with 1+ years at management level.
- Strong Sales experience and the ability to hit targets/KPI’s.
- A passion for hospitality and a flair for leadership.
- Confidence in managing a team and creating a culture of excellence.
- Excellent communication skills both written, verbal and over email, with the ability to communicate with stakeholders at all levels.
- Ability to work on your own initiative as well as part of a team.
Main Duties and Responsibilities:
- Lead the Central Reservations Team and Reservations Supervisor – coaching, mentoring, and inspiring high performance.
- Own the group booking journey from enquiry to confirmation with fast follow-ups, high-impact proposals, and strong conversion rates.
- Communicate booking trends and market data to guide pricing and distribution strategies.
- Work collaboratively with Sales, Revenue, and Marketing to ensure the hotels stay one step ahead of the competition.
- Build strong relationships with key clients, tour operators, corporate bookers, and event organisers.
- Keep your team sharp with ongoing training, appraisals, and support for development goals.
- Be the heartbeat of our Central Reservations Office, keeping standards high and energy higher.
Skills:
Reservations Manager Hotel Belfast Permanent
