Job title:
ICT Technician

Location:
Belfast

Type:
Temporary – 6 months

Rate:
£15.33 per hour

About the Role
The successful candidate will be responsible for the support and delivery of an extensive range of Information Technology (IT) Systems within NIAS. As a member of the IT Team, he/she will provide support and assistance for the implementation, operation and improvement of the Trust’s IT Systems and Services.

You will be a member of a team that is responsible, through the Trusts ICT Manager, for the, managing and resolving incidents as they arise on the Trusts ICT Infrastructure, ICT Systems, remote access solutions and telephone systems.

Key Details
Populate the key information for each point in the following list:

* Pay £15.33 per hour
* Belfast – with travel across Northern Ireland according to the needs of the service
* 37 Hours per week

Responsibilities
* In conjunction with the IT Manager and Assistant Director ICT, develop and implement the Trust’s IT strategy and related policies in conjunction, to ensure the delivery of effective and efficient IT and Radio/Telephony Services to allow the Trust to achieve its objectives.”

* Provide end user support and undertake complex fault diagnosis and resolution for the full range of IT Systems within NIAS ensuring that assigned faults are managed in accordance with Trust policies and procedures.

* Undertake routine maintenance and fault analysis, diagnosis and resolution for the full range of IT and Telephony Services in use within NIAS

* Provide Primary Frontline support for all of the Hardware and Software used by both of the Trust’s Control Rooms and all associated services;

* Maintain and develop Active Directory and Email accounts across NIAS as directed by ICT Manager.

* Maintain and develop the AVAYA VOIP telephone System and all associated hardware as directed by ICT Manager.

* Support and maintain the Trust’s Smartphone and Tablet systems, ensuring that individual devices such as iPhones and Blackberries are properly configured and issued to staff and giving appropriate handover training for these. Maintain and develop the backend BES12 and Airwatch portals/servers as directed by ICT Manager.

* Assist with the Installation, configuration and Management of the various Network Hardware and switches in use by NIAS.

* Assist with the Installation, configuration and Management of the Trust’s network firewalls and the Trust’s Email and Internet Traffic Management systems.

* Respond appropriately to any Cybersecurity threats in or out-of-hours, and deploy appropriate ICT Cyber measures as directed by ICT Manager or Senior IT on-call.

* Maintain and develop the Trust’s Remote Access Solution, including the Citrix Web Portal, the Xenapp Farm Servers and the licensing, provisioning, configuration and issuing of SafeNet keyfobs as directed by the ICT Manager.

* Provide frontline technical end user support for all NIAS IT Systems via the use and maintenance of the Help Desk Call Management System; interpreting and investigating fault calls and diagnosing and resolving any underlying issues with Hardware or Software using own expertise, liaising with third parties if necessary in order to achieve a satisfactory and timely resolution.”

Candidate Requirements
University Degree or a recognised equivalent professional qualification in an Information Communication and Technology (ICT) discipline and a minimum of 1 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches

Or

HND or recognised equivalent professional qualification in an Information Communication Technology (ICT) discipline and a minimum of 2 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches

OR

A minimum of 4 years’ experience in the installation and support of the full range of network based computer equipment, such as personal computers, printers and data switches.

Experience

* Working knowledge and experience of Microsoft desktop application software and Windows operating systems.

* Practical experience of administrating and supporting an IT Network, including the troubleshooting and configuration of devices such as Hubs, Switches and Routers

* Hold a current full driving licence and/or * have access to a form of transport which will permit the applicant to meet the post requirements in full.
*Relates to any individual who has declared that they have a disability, which debars them from driving.

* Working knowledge and experience of Help Desk Management Systems.

* Working knowledge and experience of Intranet/Internet Portal Systems and Technologies.

Please apply with your CV today

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Skills:
ICT IT Information Technology